General Hotel Terms and Conditions * Anna Villa Füred

General Hotel Terms and Conditions (GTC)

I. Introduction
1. The General Hotel Contract Terms and Conditions (hereinafter GTC) summarize the contractual content according to which Sándor Fehér and Fehér Milán, who operate the private accommodation Anna Villa Füred (8230 Balatonfüred, Deák Ferenc utca 9.). (registered office: 8230, Balatonfüred, Deák Ferenc utca 9.), hereinafter: Service Provider) concludes an accommodation contract with its guests.
2. Individual terms and conditions do not form part of these GTC, but do not preclude the conclusion of special agreements with travel agents, organizers, and in some cases with different terms and conditions appropriate to the given business.
II. Contracting parties 1. The services provided by the Service Provider are used by the Guest. If the Guest submits the order for the services directly to the Service Provider, the Guest will be the Contracting Party. The Service Provider and the Guest together, if the conditions are met, become contractual parties (hereinafter: Contracting Parties).
2. If the order for the services is submitted to the Service Provider by a third party (hereinafter referred to as the Intermediary) on behalf of the Guest, the conditions of cooperation are regulated by the agreement between the Service Provider and the Intermediary. In this case, the Service Provider is not obliged to examine whether the third party legally represents the Guest.
III. Method and conditions of using the service
1. At the oral or written request of the Guest, the Service Provider shall in all cases send a written offer. If no specific order is received within 24 hours of sending the offer, the Service Provider’s termination of the offer will be terminated.
2. The Contract is concluded only with the written confirmation of the Guest’s reservation submitted by the Service Provider, and thus qualifies as a Contract concluded in writing.
3. An oral reservation, agreement, amendment or its verbal confirmation by the Service Provider does not qualify as a contract.
4. The contract for the use of the accommodation service shall be for a specified period.
5. If the Guest leaves the room permanently before the expiry of the specified period, the Service Provider is entitled to the full consideration for the service stipulated in the Contract. The Service Provider is entitled to resell the room vacated before the expiration date.
6. The prior consent of the Service Provider is required for the extension of the use of the accommodation service initiated by the Guest. In this case, the Service Provider may stipulate the reimbursement of the fee for the service already performed.
7. The condition for using the accommodation service is that the Guests prove their identity in accordance with the legal regulations, before occupying the room. No one is allowed to live in the Villa without notice.
8. Amendments and / or supplements to the Agreement require a written agreement signed by the Parties.
ARC. Start and end of accommodation
1. Rooms will be provided no earlier than 14.00 on the day of arrival, earlier arrivals may be subject to prior arrangement and confirmation.
2. In the event that the Guest does not show up by 16.00 on the agreed day, the Service Provider has the right to withdraw from the contract, unless a later arrival date has been set.
3. The Guest is obliged to leave the rooms no later than 10.00 on the day of departure. Depending on the occupancy of the Villa, the Service Provider provides the possibility of late departure, which is free of charge until 12.00, after that it is possible for 50% of the room price until 16.00. The Guest can only notify the owner in writing of the intention to extend.

Extension of accommodation
1. The prior consent of the Service Provider is required for the extension of the stay by the Guest. 2. If the Guest does not vacate his room by 10.00 on the day indicated as the day of departure at check-in and the Service Provider has not agreed in advance to extend the stay, the Service Provider is entitled to invoice the room price for another day and the Service Provider’s service obligation is terminated. .
VI. Reservations
1. If the Guest has booked accommodation and it has been confirmed in writing by the Service Provider, the Service Provider may not change this accommodation price. The current prices of the Service Provider can be found on the website of the accommodation at www.annavillafured.hu.
2. When announcing the prices, the Service Provider shall indicate the amount of the tax content of the prices (VAT, IFA) valid at the time of bidding, regulated by law. The published prices include the VAT specified by law, but do not include the current tourist tax, which must be paid on the spot. The Service Provider shall transfer the additional burdens due to the amendment of the valid tax law (VAT, IFA) to the Contracting Party with prior notice.
VII. Offers, discounts
1. The current offers and discounts are constantly announced on the website www.annavillafured.hu. The advertised discounts always apply to individual bookings. 2. The discounts advertised cannot be combined with any other discounts.
3. In case of booking the products of the Service Provider subject to special conditions, in case of group booking or events, it may establish the conditions and price fixed in an individual contract.
VIII. Cancellation policy
1. Unless otherwise specified in the accommodation’s offer, the cancellation and modification conditions are as follows: If canceled up to 30 days before date of arrival, no fee will be charged. If canceled later or in case of no-show, 100 percent of the first night will be charged.
IX. Method of payment, guarantee
1. The price of the ordered services can be paid by bank transfer, bank card advance, or possibly in cash (in HUF or Euro).
With a nice card (OTP, K&H, MKB) the value of the accommodation fee can be transferred only and only with advance payment. When paying by credit card, the deposit must be paid at the time of booking, the balance can be transferred no later than 7 days before arrival via the website.
2. In case of transfer – unless the agreement concluded with the Service Provider provides otherwise – the Guest is obliged to transfer the value of the ordered services to the bank account of the accommodation at the time of booking.
X. Refusal to perform the contract, termination of the service obligation
1. The Service Provider is entitled to terminate the Contract for the accommodation service with immediate effect, thus refusing to provide the services, if: – the Guest does not use the provided room or facility as intended; – the Guest does not vacate his room by 10.00 on the day indicated as the day of departure at check-in and the Service Provider has not agreed in advance to extend the stay; – the Guest behaves in a manner that is objectionable, rude, under the influence of alcohol or drugs, threatening, abusive or other unacceptable behavior with the safety and order of the accommodation, its employees; – the Guest suffers from an infectious disease; – the Contracting Party fails to fulfill its obligation to pay an advance specified in the Contract by the specified date;
2. If the Agreement between the parties is not performed due to “force majeure” reasons, the Agreement shall be terminated. XI. Guest Rights
1. By concluding the accommodation service contract, the Guest acquires the right to the normal and intended use of the rented premises.
2. The Guest may file a complaint regarding the performance of the services provided by the Service Provider during the stay at the accommodation. The Service Provider undertakes to handle complaints submitted to it (or recorded in the minutes) certified to it in writing during this period. XII. Duties of the Guest
1. Payment of the agreed fee: due at the time of booking, by the deadline specified in the confirmation.
2. Prior to the commissioning of electrical appliances brought into the accommodation by the Guests, which are not part of the usual travel needs, the consent of the Service Provider must be sought.
4. Hotel guests have free use of the Villa’s outdoor camera-monitored parking spaces.
5. Please dispose of the rubbish professionally in the selective rubbish bins located in the area of the complex or in the rooms.
6. Furnishings and textiles must not be taken out of the hotel! Damage caused by negligence or willful misconduct will be reimbursed by the property.
7. Guests may use the tools and equipment in the area of the house only at his own risk
Act XLII of 1999 on the protection of non-smokers. According to the law, the accommodation is a non-smoking establishment. According to this, smoking is prohibited in the rooms and communal areas of the accommodation in accordance with Hungarian legislation! Signs for the obligation to comply with the said legislation have been placed by the accommodation in the areas required by the legislation. Guests and any person staying in the accommodation must comply with the law and comply with any instructions. If the operator of the accommodation is fined by the competent authority for the infringing conduct of any guest or other person on the premises, the operator reserves the right to transfer or pay the amount of the fine to the person who commits the infringing conduct. demand.
9. Smoking is possible in the designated place in the garden seat. In case of smoking in the rooms or in the building, we occasionally charge a compensation amount of HUF 25,000.
10. It is forbidden to store flammable, explosive substances in the rooms and other rooms of the Villa. In case of fire, please notify the owners immediately. In the event of a fire or other alarm, guests are required to leave the rooms or the common areas of the hotel as soon as possible in accordance with the information provided.
11. Guests sharing the common kitchens, facilities and equipment of the Villa are jointly and severally liable for any damage caused during improper use.
Fireworks and other activities required by the hotel guest require the written consent of the hotel and the obtaining of official permits by the hotel guests.
13. The Guest shall ensure that the child under the age of 14 under his / her responsibility stays at the Service Provider’s accommodation only under the supervision of an adult.
14. The Guest must immediately report the damage to the owner of the accommodation and provide him / her with all the necessary information necessary to clarify the circumstances of the damage, possibly to draw up a police / insurance report / police / insurance procedure.
15. The Guest expressly acknowledges that in the common areas of the accommodation (except locker rooms, restrooms, but including the car park and external areas directly belonging to the accommodation) for security reasons, a closed-circuit camera system will be deleted.
16. The Guest (including persons traveling with the Guest) is obliged to use the hotel building and its immediate surroundings as intended and without unnecessarily disturbing other guests or visitors.
17. Upon departure, the Guest is obliged to insert the room cards in the intended place into the card reader, half-inserted. In case of failure to do so, or in case of loss or destruction of the card, the Service Provider is entitled to charge a compensation fee (HUF 10,000 \ card) for the given card, which the Guest is obliged to pay upon departure. Room cards can be used by the Guest to enter his / her room until 10 am on the day of departure. The room card expires after this date, unless the Guest has agreed with the Service Provider to extend the stay.
18. The Guest is responsible for all damages and inconveniences that the Service Provider suffers due to the fault of the Guest or his companion or other persons under his responsibility. The Guest is responsible for paying the damage caused to the Service Provider (eg extra cleaning: from a minimum price of HUF 15,000, depending on the severity of the situation).
XIII. Pets
1. Pets are not allowed in the villa!

XIV. Rights of the Service Provider
1. If the Guest fails to fulfill the obligation to pay the fee for the services subject to penalty or ordered but not used in the Contract, the Service Provider shall have a lien to the Guest to secure its claims on the personal property he took with him to the hotel.
2. Based on the camera system providing supervision in the area of the complex, the owners are entitled to check the guests entering and entering and to establish their identity.
3. If the Guest fails to fulfill the obligation to pay the fee for the services subject to penalty (fee) used or ordered but not used, the Service Provider shall have a lien on the personal property of the Guest to secure its claims in accordance with the Hungarian Civil Code. took him to a hotel. The lessor’s lien rule shall apply mutatis mutandis to this lien. The Service Provider may, as long as its lien exists, prevent the removal of the assets encumbered by the lien. If the object used as a pledge is a motor vehicle owned by the Guest, its retention as a pledged object shall apply only to the pledged object, and in no way to the restriction of the personal freedom of movement of the Guest or those traveling with him. Persons can leave the hotel without any other restrictions.
XV. Obligations of the Service Provider
1. The performance of the accommodation service ordered on the basis of the contract in accordance with the valid regulations and service standards.
2. Investigate the Guest’s written complaint and take the necessary steps to deal with the problem, recording them in writing.
3. In the area inside the accommodation and on the terraces, in order to ensure the peace of our guests, it is forbidden to make noise after 23.00, including disturbing television, listening to music and loud music in the lobby, which the guest is responsible for.
XVI. Illness and death of the Guest
1. If the Guest becomes ill during the period of using the accommodation service and is unable to act in his / her own interest, the Service Provider offers medical assistance.
2. In case of illness / death of the Guest, the Service Provider claims cost compensation from the relative, heir or account payer of the patient / deceased; possible medical and procedural costs, consideration for services used before death, and possible damage to equipment or items of equipment in connection with illness / death.
XVII. The Service Provider’s liability for damages
1. The Service Provider shall be liable for the damage suffered as a result of the loss, damage or destruction of the things of the occupying Guest, in the event that the Guest has placed it in the place designated by the Service Provider or usually assigned to it.
2. The Service Provider’s liability does not extend to those damage events that occurred due to an unavoidable cause outside the Service Provider’s employees and Guests, or they were caused by the Guest himself.
3. The Service Provider may designate places in the area of the complex that the Guest cannot enter. The Service Provider shall not be liable for any damage or injury suffered by the Guest in such places. 4. The Service Provider shall be liable for valuables, securities and cash only if it has expressly accepted the thing for safekeeping, or has expressly refused to accept it for safekeeping, or the damage has occurred for a reason for which it is liable according to the general rules. In this case, the burden of proof lies with the Guest.
5. The Service Provider is also not liable for damages resulting from improper use.
6. The Service Provider shall not be liable for damages even if the use of these facilities is restricted or not permitted for the duration of the maintenance ordered by the wellness department of the accommodation in order to comply with extraordinary or health regulations.
7. Use of the accommodation’s wellness / fitness room is at the Guest’s own risk.
8. The Guest must immediately report the damage to the owner of the accommodation and provide the accommodation with all the necessary information necessary to clarify the circumstances of the damage, possibly to draw up a police report / police / insurance procedure.

XVIII. Confidentiality
1. In fulfilling its obligation under the Contract, the Service Provider is obliged to act in accordance with the rules of the Act on the Protection of Personal Data and the Disclosure of Public Interest Data.
XIX. Force majeure
1. Circumstances unforeseeable at the time of the conclusion of the contract (in particular war, revolution, insurrection, military coup, fire, flood, weather, earthquake, other natural or industrial disaster, power shortage, strike, change in legislation, extraordinary political, social events) , a State measure, radical market changes) which is beyond the control of the party and could not be expected to avoid the circumstance or remedy the injury. Force majeure relieves the prevented party from its obligation under the Contract for as long as this cause or circumstance exists. The Parties agree to use their best endeavors to minimize the possibility of these causes and circumstances occurring and to repair the damage or delay caused thereby as soon as possible. The parties declare that a change in the Guest’s state of health for any reason (eg accident, illness) or family, social events or happenings in the Guest’s interest are not considered force majeure.
XX. Place of performance and law applicable to the legal relationship of the parties, complaint handling, court of trial
1. The place of performance is the place where the accommodation is located.
2. In connection with all disputes arising from the accommodation contract, a court with substantive and local jurisdiction shall be designated in relation to the Service Provider.
3. The legal relationship between the Service Provider and the Guest is governed by the provisions of Hungarian law.
4. The most important thing for Anna Villa Füred is that its guests are always satisfied with the service provided by the hotel. That is why their complaints should be investigated impartially and fully, on an equal footing, which could provide them with important information. Following the investigation of the complaint, Anna Villa Füred undertakes to provide an answer detailing the results of the full investigation of the complaint, the measures for the proposed settlement and resolution of the complaint.
5. The guest can contact the owner ~ operator with the following contacts with his questions and possible complaints related to the operation of the accommodation, reservations, services Address: 8230 Balatonfüred, Deák Ferenc utca 9. E-mail address: annavillafured@gmail.com Phone number: +204684066. The Accommodation will respond to the written complaints on the merits within the 25 days required by law.
6. Anna Villa Füred shall, as far as possible, resolve oral complaints on the spot immediately and, if this is not possible, shall take minutes of the oral complaint.
7. Anna Villa Füred registers all complaints, paying special attention to the protection of personal data. The personal data requested are for identification purposes only and may not be used for any other data collection purposes.
8. The data of the customer submitting the complaint are provided in accordance with Act CXII of 2011 on the right to information self-determination and freedom of information. shall be treated in accordance with the provisions.

In case of a violation of legislation related to consumer protection, the Guest qualifying as a consumer may contact the Ministry of National Development or the territorially competent district office: www.jarasinfo.gov.hu - The Guest qualifying as a consumer may initiate the contact details of the Conciliation Board of the consumer’s place of residence or service provider the procedure. A list of county organizations is available here. – In case of a cross-border dispute, you can report the Guest’s complaint electronically to the Budapest Conciliation Board by clicking on the www.bekeltet.hu link. – If the Guest has any questions regarding the procedure, he / she can contact the Budapest Conciliation Board as an online dispute resolution contact point: 1016 Budapest, Krisztina krt. 99. III. em. 310. Mailing address: 1253 Budapest, Pf .: 10. Email address: bekelteto.testulet@bkik.hu Fax: +36 1 488 21 86 Phone: +36 1 488 21 31
– Depending on the nature of the case, Anna Villa Füred may turn to the following bodies with a complaint, depending on the nature of the case: Veszprém District Office – Technical Licensing, Consumer Protection and Employment Department Address: 8200 Veszprém, Mindszenty József u. 3-5. Phone number: +36 88 550 510 Email: veszprem.musz.fogy.fogl. @Eszprem.gov.hu Veszprém County Conciliation Board Address: 8200 Veszprém, Radnóti tér 1. Phone number: +36 88 429 008 Fax number: +36 88 412 150 Email: info@bekeltetesveszprem.hu Web: www.bekeltetesveszprem.hu Registrar of the City of Balatonfüred Address: 8230 Balatonfüred, Szent István tér 1. Phone number: +36 87 581 256 Email: titkarsag@balatonfured.com
10. If Anna Villa Füred violated the legislation provided to the consumer during the complaint handling process (thus, among other things, did not respond to the written or oral complaint in a timely manner or on the merits, misled the consumer, or committed other violations related to consumer protection), the consumer can apply to the territorially competent body of the National Consumer Protection Authority (NFH). The territorial bodies of the NFH are the Consumer Protection Inspectorates of the county Government Offices, which can be found at all county seats: www.nfh.hu/teruleti
11. For issues not regulated in these General Terms and Conditions, the Civil Code and Decree 45/2014 on contracts concluded between absentees. (II.26.) Of the Government Decree and on certain issues of electronic commerce services and services related to the information society. Act and CLV of 1997. The provisions of this Act shall apply.
XXI. Important concepts:
1. Service contract: any contract other than a contract of sale under which the business provides or undertakes to provide a service to the consumer and the consumer pays or undertakes to pay the service charge. Conciliation body: an organization established on a permanent basis for the settlement of consumer disputes in the framework of alternative dispute resolution proceedings, which has been registered by the body (person) specified in this Act.
2. Online sales or online service contract: a sales or service contract under which the business or its intermediary offers a good or service for sale on a website or other electronic means and the consumer orders via that website or other electronic means or \ and pay for the goods or services.
3. Consumer dispute: a dispute concerning the conclusion and performance of a sales or service contract between a consumer and a business and, in the absence of a separate sales or service contract between the consumer and the business, the quality, safety, application of product liability rules, service controversy over the quality of
4. Domestic consumer dispute: a dispute arising in connection with a sales or service contract, in which case the consumer is domiciled or resident in Hungary at the time of ordering the product or service, and the business has a registered office, branch or branch in Hungary.
5. Cross-border consumer dispute: a dispute arising in connection with a sales or service contract in which the relevant consumer is domiciled or resident in Hungary and the business is domiciled, established, established in a different EU Member State or the consumer concerned is domiciled or is domiciled in another EU Member State and has its registered office in Hungary.
Legal Notice: Please note that the data, documents, information, images, graphics, writings and graphics appearing on our website, as well as the design of the website appearing on your screen, are subject to the provisions of Act LXXVI of 1999 on Copyright. and Act V of 2013 on the Civil Code.
XXII. Reservation
By using the accommodation service, once the accommodation has been booked, you agree that you have read and understood the above terms and conditions and agree to be bound by them.
The GTC may be amended later, which the Service Provider will indicate on the website of the hotel, and will also place the valid and effective GTC in the reception hall of Anna Villa Füred.
Date: Balatonfüred, March 1, 2021Thank you for honoring us with your trust!